Wedding Ring Set, 2 Pcs, Round Cut, 925 Sterling Silver

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Delivery & Shipping Policy - Crystalstile

Delivery Time = Processing Time + Shipping Time

At Crystalstile, we take pride in offering made-to-order items. Each piece in our collection undergoes a unique crafting process. The estimated processing time for each product is provided on its respective product page. To determine when you can expect to receive your order, simply add the processing time to the shipping time.

Processing Time

The processing time varies depending on the product. While some popular styles can be prepared for shipment within 24 hours, items requiring engraving or customization may take 12-20 working days. You can find the estimated processing time listed on the product page.

Shipping to USA

We are delighted to extend FREE Standard Shipping for orders over $35 across the entire United States. For expedited delivery, you have the option to choose from our Express Shipping services.

Please note: For U.S. orders exceeding $300, a signature upon delivery is required, irrespective of any previous signature waivers on file with the carrier.

• Express Shipping does not deliver to P.O. Boxes or military addresses. Shipments to P.O. Boxes and military addresses (APO, FPO) are exclusively fulfilled via Standard Shipping.

• The shipping times provided are estimations by our courier partners. Crystalstile cannot be held liable for delays post-dispatch. While delays may occur due to uncontrollable factors, rest assured, we strive to minimize any inconvenience to our customers.

International Shipping

We are pleased to offer international shipping to most destinations worldwide. 

*Please note: Similar to domestic shipments, Express Shipping is not available for P.O. Boxes or military addresses. Shipments to such addresses are fulfilled exclusively via Standard Shipping.

• The shipping times provided are estimations by our courier partners. While delays may occur post-dispatch due to unforeseen circumstances, Crystalstile endeavors to mitigate any inconveniences for our valued customers.

Tracking An Order

Upon shipment of your order, you will receive an email confirming the dispatch and providing your shipment tracking number. For further assistance with tracking your order, please refer to: Track my order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@crystalstile.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@crystalstile.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@crystalstile.com.